1. Introduction
Xpress Services Limited (“Xpress Services”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy describes the personal data we collect, why we collect it, how we use and share it, and the rights you have in relation to it. It applies to our website, our freight and logistics services, and our ecommerce operations across third-party marketplaces.
2. Who we are
Xpress Services Limited is a company registered in England & Wales and acts as the “data controller” for the personal data described in this policy.
- Registered address: 364-368 Cranbrook Rd, Gants Hill, London, England, IG2 6HY
- Email: info@xpressservices.uk
- Phone: 020 3411 1058
3. Information we collect
Information you provide to us
- Contact details such as your name, email address, phone number and postal address.
- Order and shipment details, including items purchased, delivery addresses and tracking information.
- Messages and correspondence you send us through forms, email, phone or marketplace messaging.
Information collected automatically
- Device and browser information, IP address and general location.
- Usage data, such as pages visited and interactions with our website.
- Cookies and similar technologies (see the Cookies section below).
4. Data from TikTok & other platforms
We operate as a seller and/or developer on third-party platforms including TikTok / TikTok Shop, eBay,Amazon, Etsy and others. When you interact with our stores or authorise our applications, we may receive information through those platforms’ APIs, such as:
- Order, product, inventory and transaction data required to fulfil and manage orders.
- Buyer contact and shipping details necessary to deliver goods and provide support.
- Store and account information you authorise us to access to provide our services.
We use platform data only for the purposes permitted by the relevant platform’s developer terms and this policy — primarily order fulfilment, customer service, inventory management and compliance. We do not sell platform data, and we handle it in accordance with each platform’s policies, including the TikTok Developer Terms and applicable data-protection requirements. If you revoke access or your platform account is closed, we will stop collecting new data and delete or de-identify existing data as described in the Data retention section, unless we are legally required to keep it.
5. How we use your information
- To process, fulfil and deliver orders and shipments.
- To provide customer support and respond to your enquiries.
- To manage inventory, listings and returns across marketplaces.
- To operate, maintain and improve our website and services.
- To prevent fraud and ensure the security of our services.
- To comply with legal, tax, customs and regulatory obligations.
- To send service communications and, where permitted, marketing you can opt out of at any time.
6. Legal bases (UK GDPR)
We rely on the following legal bases to process personal data:
- Contract — to fulfil orders and provide the services you request.
- Legitimate interests — to operate, secure and improve our business.
- Legal obligation — to meet tax, customs and other statutory requirements.
- Consent — for optional marketing and certain cookies, which you may withdraw at any time.
9. Data retention
We keep personal data only for as long as necessary for the purposes set out in this policy, including to satisfy legal, accounting, customs and reporting requirements. Order and transaction records are typically retained for the period required by law. Platform data is deleted or de-identified when it is no longer needed or when access is revoked, unless retention is legally required.
10. Data security
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse, including access controls, encryption in transit and secure storage. While no system can be guaranteed completely secure, we continually review and improve our safeguards.
11. International transfers
As a global logistics and ecommerce business, we may transfer personal data outside the UK. Where we do, we put appropriate safeguards in place, such as UK-approved standard contractual clauses or transfers to countries with adequate protection.
12. Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your data in certain circumstances.
- Object to or restrict certain processing.
- Request portability of data you provided to us.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, contact us atinfo@xpressservices.uk. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.
13. Children's privacy
Our services are not directed at children, and we do not knowingly collect personal data from children under the age required by applicable law. If you believe a child has provided us with personal data, please contact us so we can remove it.
14. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective date” above and, where appropriate, provide additional notice. Please review this page periodically for the latest information.
15. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Xpress Services Limited
- 364-368 Cranbrook Rd, Gants Hill, London, England, IG2 6HY
- Email: info@xpressservices.uk
- Phone: 020 3411 1058